Refund policy

At NEFFERTITI Beauty & Skincare, all sales are final. We do not offer refunds or exchanges on any products.

Due to the nature of our products and for hygiene and safety reasons, we are unable to accept returns once an order has been processed and shipped.

Damaged or Broken Items

We carefully package every order to ensure it arrives safely. However, if your item arrives damaged or broken, please contact us within 3–5 days of delivery with your order details and clear photo proof of the issue.

Once reviewed and approved, we will issue store credit only for the value of the damaged item. Store credit can be used toward a future purchase on our website.

Important Notes

• All sales are final

• No refunds will be issued under any circumstances

• No exchanges are accepted

• Store credit is only provided for verified damaged or broken items

• Claims submitted after the allowed timeframe may not be accepted

By placing an order with NEFFERTITI Beauty & Skincare, you agree to this policy.

We appreciate your understanding and support.